Fairview Health Services Care Management Coordinator in Burnsville, Minnesota


Fairview Health Services is searching for enthusiastic individuals looking for a rewarding career in our busy Care Management department at our Burnsville, Ridges campus. This is an 8 hour Day position, 8:00am to 4:30 pm and includes every other weekend rotation.

Overview of the department – FRH hospital is a 150 bed hospital with a 20 bed observation unit.

Our units serves a high acuity, diverse population of patients, the units include orthopedics, oncology, ICU, medical tele, Mom/baby and pediatrics patients. The department is an energetic, fast-paced, complex environment offering advanced learning opportunities for the right candidate while partnering with an experienced multidisciplinary team.

The Hospital Care Management Coordinator provides support to the Hospital Care Coordination RNs and Social Workers to assist in managing patient discharge needs across the continuum of care. Job responsibilities include performing administrative tasks, such as assisting with TCU placement referrals,, updating referral information, scheduling follow-up appointments and verifying information related to the patients plan of care and referral needs.

Responsibilities/Job Description

Perform secure referral management/analysis for various sources .

  • Each morning updates open referrals. Identify potential delay of discharge referrals.

  • Monitors incoming TCU Referrals mailbox.

  • Utilizes PHI/HIPPA protocol for all communication.

  • Use EPIC, Right Fax, Cisco Desktop with demonstrated efficiency to expedite sending SNF referrals.

  • Maintain data for Care Transitions Metrics, submit data to Care Transitions Manager.

  • Act as customer service representative for SNF referrals and Care Transitions team.

  • Serve as liaison for patient placement in SNF, for community/clinic SNF referrals and report customer service issues related to referral activity to Care Transitions Manager.

  • Assists with guidance from Care Coordinator RN and SW to deliver important information to patients.

  • Provides and tracks delivering Medicare important Message letters to appropriate patients meeting criteria.

  • Assists with documenting key patient information into EPIC and Plex

  • Assists with scheduling post hospital follow-up appointments

  • Assemble discharge folders for patients

  • Work well on a multi-disciplinary team

  • Excellent time-management skills


Preferred Education

  • Bachelor’s Degree or Associates degree in a health related area

Additional Requirements

  • Self-directed, able to work independently with minimal supervision

  • Demonstrated competence in setting and managing multiple priorities.

  • Demonstrated ability to work with a variety of customers.

  • Broad knowledge of health care delivery systems gained through education or related work experience.

  • Experience with word processing, database and Excel

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-26282

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview Ridges Hospital

Shift day

Hours per 2 weeks 56

Department Care Transitions