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Fairview Health Services Patient Care Management Coordinator in Burnsville, Minnesota


This Patient Care Management Coordinator provides comprehensive care coordination of patients as assigned. The care coordinator assesses the patient’s plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient’s health care needs. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the quality of clinical services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care.

This position has responsibility to determine how to best accomplish functions within established procedures, consulting with leader on any unusual situations. Internal customers include all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External customers include physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.

This is a part-time, benefit eligible opportunity (0.7 FTE, 56 hrs/ pay period) to work 8 hour day shifts (7:30 am - 4:00 pm), with every other weekend, and one rotating holiday/ year.

Responsibilities/Job Description

  • Manages patients across the health care continuum to achieve the optimal clinical, financial, operational, and satisfaction outcomes:

  • Acts as one point of contact for patients, physicians and care providers throughout the patient’s hospitalization

  • Initiates/implements transition functions and activities for patients communicating with patients, families and the health care team to ensure seamless transitions

  • Assesses patient admissions and continued stay utilizing evidence based criteria

  • Contributes to the development and implementation of individualized patient care plans:

  • Collaborates with health care team partners and patients/family to manage the patient discharge plan

  • Effectively communicates the plan across the continuum of care

  • Assist in the development and implementation of process improvement activities to achieve optimal clinical, financial and satisfaction outcomes:

  • Enables efficiency in care by identifying and reducing delays, ensuring appropriate level of care, facilitating length of stay reductions and identifying resources to promote a safe and effective discharge

  • Collects data and other information required by payers to fulfill utilization and regulatory requirements

  • Identify and communicate, to appropriate leader, all issues related to case escalation

  • Establishes a collaborative relationship with physicians, medical directors, nurses and other unit staff, and payers:

  • Demonstrates effective communication by being a critical link with attending and consulting physicians and all health care team members and payers. Facilitates resolution to any identified issues

  • Mentors internal members of the health care team on case management and managed care concepts

  • Understands and focuses on key performance indicators:

  • Actively tracks outcomes and participates in quality planning

  • Facilitates integration of concepts into daily practice



  • Bachelor’s Degree in Nursing

  • Active MN Registered Nurse license

  • 5 years clinical experience

  • 1+ years working as a care coordinator/case manager

  • Have an understanding of hospital, community resources and resource/utilization management

  • Have working knowledge of use of evidence-based guidelines.

  • Demonstrate critical thinking skills, problem-solving abilities, effective communication skills and time management skills

  • Demonstrate ability to work effectively on an interdisciplinary team

  • Have familiarity with computer systems and Microsoft applications

  • Be available/able to work flexible hours, including covering weekends, and work on call as assigned


  • Case Management Certification

  • Basic Life Support (BLS)

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Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-29365

Profession Nursing (RN/LPN)

Speciality Nursing Resources/Education/Care Mgmt

Location Fairview Ridges Hospital

Shift day

Hours per 2 weeks 56

Department Care Mgmt