Fairview Health Services Patient & Family Centered Care Consultant in Burnsville, Minnesota


The Patient Experience and Family Centered Care Consultant facilitates patient information gathering through direct interviews with patients, attending the patient advisory committee, and interactions with volunteers and staff throughout Fairview Ridges Hospital.

About this position:

  • This position is working 64 hours every two weeks on the day shift.

Responsibilities/Job Description

This position will:

  • Maintain the communication tool used to increase awareness to leaders and staff on patient experience work and progress on a regular basis

  • Gather and provide patient experience data to clinical leaders, teams, and administration.

  • Maintain data collection and analysis

  • Work closely with various departments to create the most efficient and effective way of gathering and disseminating patient experience information

  • Work directly with patients and families


Minimum Qualifications:

• Vocational/Technical or Associates Degree in health care field

• 0-3 years of experience in a customer facing role

• Experience in Microsoft Office applications and other computer applications

Preferred Qualifications:

• Bachelor’s degree

• 1 year or more in a clinical setting

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-25493

Profession Hidden (26952)

Speciality Administrative/Clerical/Customer Service

Location Fairview Ridges Hospital

Shift day

Hours per 2 weeks 64

Department Nursing Service Admin