Fairview Health Services Patient Services Coordinator - FWF in Burnsville, Minnesota

Overview

The Patient Services Coordinator (PSC) is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the “first impression” guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions

This PSC float staff is trained to cover vacation/sick calls at all 38+ IAM sites throughout the metro area. It is a full time position with 80 hours per two week pay period and is benefit and PTO eligible.

Responsibilities/Job Description

Duties include greeting and welcoming patients upon arrival. Scheduling patient visits. Obtaining, verifying and entering insurance and demographic information from patients and entering information into an account maintenance system. Verifying visit in compliance with the insurance contract. Collecting patient co-pays as needed. Maintaining high visibility and availability at entrance and waiting rooms. Providing direction and information and notifying patient care staff of patient arrival.

Qualifications

Preferred

Education

  • Vocational/Technical Training

Experience

  • Clerical/scheduling experience

  • Strong interpersonal and phone skills

  • Self-directed in fulfilling job duties

  • Medical office experience.

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-25870

Profession Non-Clinical Support Staff

Speciality Rehabilitation Services

Location Fairview Clinics-Flex Workforce

Shift day

Hours per 2 weeks 80

Department Administration