Fairview Health Services Customer Service Representative-Communication in Edina, Minnesota

Overview

This position handles calls such as directing callers to a room number, answering a hospital service line, and helping to activate time sensitive code situations within a hospital. Specific examples of these calls are connecting with the on-call doctor, or transmitting many different types of critical codes used throughout our hospitals to identify emergency situations. Weekends and holidays required. Part time. approximately 23-24 hours per pay period. 6 week rotation, and rotating weekend shifts.

Responsibilities/Job Description

  • Operation of PC windows based computers and related equipment by answering and completing external and internal calls.

  • Assist physicians, patients, staff and visitors with calling needs

  • Performs a variety of overhead paging using multiple systems to locate staff, announcements, and emergencies

  • Collect telephone repair information from internal callers, documents, and forwards to repair staff

  • Performs pager repair and programming, trains users on paging systems

  • Effectively copes with change; comfortably adjusts to alterations in work activities; able to decide and act with limited information; effectively handles risk and uncertainty in ambiguous situations.

  • Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers; obtains first hand customer information and applies it to improvement products and services; establishes and maintains trusting and respectful relationships with customers.

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Qualifications

REQUIRED:

  • One or more years of customer service experience

PREFERRED:

  • Good understanding of medical terminology

  • Experience working in a clinic/hospital

  • Call center background

  • Good computer navigation skills

  • Ability to communicate effectively

  • Good history of work attendance

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-22046

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview Southdale Hospital

Shift evening

Hours per 2 weeks 23.20

Department IS Customer Contract CTR