Fairview Health Services Clinic Surgical Scheduler in Maple Grove, Minnesota

Overview

Fairview Health Services is looking for an evening Clinic Surgical Scheduler based out of the M Health Maple Grove Facility in Maple Grove, Minnesota. This is a full time, 80 hours every two weeks, benefit eligible position. The schedule will be Monday – Thursday 9:00 - 5:30 pm and Friday 8:30 - 5:00 pm.

Responsibilities/Job Description

The Clinic Surgical Scheduler is responsible for serving patients, providers, and staff in facilitating access to services, tests, procedures, etc. at the direction of the care provider. The Clinic Surgical Scheduler coordinates the flow and exchange of information related to patient activity and performs scheduling functions, and other clerical functions to meet the needs of scheduling.|

  • Professionally answers and appropriately direct calls in a fast paced call center

  • Responsible for creating the first impression of Fairview’s services to patients, families, and other external customers

  • Demonstrates ability to provide service while adjusting approaches to reflect developmental level and cultural difference of population served

  • Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient’s needs are met

  • Performs appropriate scheduling functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information

  • Registers patients, schedules, obtains insurance information and verifies patient demographics

  • Maintain the accuracy of multiple physician’s schedules in the clinical practice management system

  • Requests and receives medical records from appropriate sources, if applicable

  • Send comprehensive new patient packet information and brochures

Qualifications

Required Qualifications

  • One year customer service experience in health care OR administrative assistant experience

Preferred Qualifications

  • Vocational/Technical Training or Associate Degree

  • Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system OR equivalent combination of education and experience

Other Required Skills

  • Working knowledge of electronic medical records and scheduling. Word processing and spreadsheet skills

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-27461

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview Clinics-Maple Grove

Shift day

Hours per 2 weeks 80

Department Registration