Fairview Health Services Patient Registration Representative in Maplewood, Minnesota


Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries.

Responsibilities/Job Description

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

  • Actively participates in creating and implementing improvements

  • Obtains information to conduct registration and pre-registration of patients

  • Updates patient demographic and health insurance information and verifies insurance eligibility

  • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practices per the state of MN and federal regulations

  • Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy

  • Provides Admission Authorization form and receives signatures on all forms as needed

  • Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers

  • Triage phone calls in a timely and professional manner

  • Maintains bed control functions and assists clinical staff with the discharge function as requested

  • Copies, faxes, and prints documents

  • Sorts incoming and outgoing mail

  • Enters deceased patient information into the Death Record Log

  • Assists with new employee training as delegated by the Patient Registration Manager

  • Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department


Required Qualifications:

  • High school graduate or equivalent

  • 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience

Preferred Qualifications:

  • Associate's degree preferred

Other Required Skills:

  • Must have the ability to use multiple computer systems simultaneously

  • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements

  • Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills

  • Working knowledge and ability to use Microsoft office suite, proficient in email and internet use

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)

  • Data Entry: Skilled in entering data and calculating items for processing

  • Input of data into computer systems

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

  • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

  • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs

  • Ability to compile, assimilate, organize, and store printed and electronic information

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-26565

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location St John's Hospital

Shift day/evening

Hours per 2 weeks 48

Department Patient Registration