Fairview Health Services Patient Financial Services CSC Representative in Minneapolis, Minnesota


Fairview is looking for a Patient Financial Services Representative to join the team at our 400 Stinson location in Northeast Minneapolis!!

This position is responsible for providing Fairview Health Services patients an understanding of the billing and insurance processing of their healthcare services.

Responsibilities/Job Description

Responsibilites include:

  • Counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs.

  • Manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions that are necessary to resolve accounts.

  • Be well-versed in collection practices, understanding of the Attorney General Requirements

  • Liaison with bad debt vendors when needed. T

  • Have detailed knowledge of the Functions within the Revenue Cycle and how it interacts in the life of a patient account.

To be successful in this position you must:

  • Maintain the best practice routine per department guidelines.

  • Demonstrate a high degree of proficiency in billing and/or collection of multiple payer's (both government and non-government) billing and collection practices.

  • Manage accuracy of accounts to insure appropriate billing and compliance with patient privacy and data integrity.



  • 2-4 years' customer service experience


  • Associate's Degree.

  • 2+ years in Healthcare Customer Service.

  • 3 years' experience in a hospital or clinic business office.

  • 4 years in a customer service role with 6 months to 1 year of that experience in hospital billing and follow-up experience.

  • EPIC experience.

Additional Requirements:

  • This individual should have strong interest in learning new IS systems (PASS, Deloitte overlay system, Healthworks, etc.).

  • Ability to work independently

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Need help finding the right job?

We can recommend jobs specifically for you!

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-27294

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview offices at 400 Stinson

Shift day

Hours per 2 weeks 80

Department Patient Financial-Cust Svc