Fairview Health Services Patient Financial Services Representative in Minneapolis, Minnesota
Representative will be a liaison between our company and our customers. Representative will accept ownership for effectively managing customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. Accountable for collecting the maximum amount of overdue funds from our customers using customer location techniques, collection methods, and outside collection services according to departmental guidelines.
Manages large volume of inbound and outbound calls in a timely manner
Identify customers needs, clarify information, research issues and provide solutions and/or alternatives
Demonstrates ability to diffuse patient concerns and turn the call into a positive experience for our customers
Documents all conversations in our call center database/Epic/Zoll
Receives new insurance billing/demographic information and inputs into system to provide accurate billing and secure payments
Determines collectability of receivables and process accounts for collection agency referrals to ensure appropriate placement of accounts
Meets team quantitative and qualitative standards for productivity
Collects self pay receivables by phone or direct correspondence to ensure timely resolution of accounts
Ability to multi-task, set priorities and manage time effectively
Demonstrates good problem solving skills and critical thinking
Exhibits strong interpersonal skills when working with vendors, other health care facilities, law firms, and collection agencies
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
Minimum 2 years office experience, preferably in healthcare setting
Familiarity with CRM systems and practices
Additional preferred skills:
Knowledge of Medical Terminology, preferred
Knowledge of health insurance processes, preferred
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Data Entry: Skilled in entering data and calculating items for processing; input of data into computer systems
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Math Basic Skills: Knowledge and skills related to applying mathematical tools and methods for routine calculations
Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
Ability to compile, assimilate, organize, and store printed and electronic information
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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.
Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.
Requisition ID 2019-36424
Profession Non-Clinical Support Staff
Speciality Administrative/Clerical/Customer Service
Location Fairview offices at 400 Stinson
Hours per 2 weeks 80
Department Patient Access Services