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Fairview Health Services Patient Access Services Representative in Princeton, Minnesota


This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Patient Access Services Rep (PAS) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities.

The job expectations for the PAS Rep role includes, but is not limited to the following:

Provide scheduling and registration support for patients.

Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.

Manage daily worklists and resolve assigned tasks in a timely and efficient manner.

Adhere to all compliance and regulatory requirements.

Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Responsibilities/Job Description

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

  • Partners with patient care giver in care/decision making.

  • Communicates in a respective manner.

  • Ensures a safe, secure environment.

  • Individualizes plan of care to meet patient needs.

  • Modifies clinical interventions based on population served.

  • Provides patient education based on as assessment of learning needs of patient/care giver.

  • Fulfills all organizational requirements

  • Completes all required learning relevant to the role

  • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.

  • Fosters a culture of improvement, efficiency and innovative thinking.

  • Performs other duties as assigned


Required Experience:

  • 1+ years of customer service experience.

  • 1+ years of applicable computer knowledge and skills.

Preferred Education:

  • High School Diploma, GED, or Post-Secondary Education


  • Previous experience in a clinical setting with registration experience

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-36814

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview Northland Medical Center

Shift day/evening/night

Hours per 2 weeks casual

Department North Region Reg