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Fairview Health Services CMA Clinical Messaging Contact in Saint Paul, Minnesota


Are you ready to use your nursing skills and continue making a difference while not having to work weekends? As a LPN/MA- Telephone Triage Nurse, you can.

Care Connection is our Nurse Telephone Triage Center. As part of the Care Connection team, you will use your clinical background and strong phone skills to assist patients on the phone.

This opportunity allows you to join other nursing professionals in a supportive environment where you are empowered to do your work well. As a member of the Care Connection team, you will independently triage phone calls from patients and/or family members inquiring about their symptoms, medication refills, test results, and information regarding our facilities. You will provide centralized clinical messaging support to primary care clinics.

Full time, Monday - Friday - no weekends! Fully benefit eligible.

Responsibilities/Job Description

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.

  • Actively participates in creating and implementing improvements.

  • Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care. Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record. Performs job responsibilities following established protocols and procedures.

  • Provides centralized telephone clinical support. Answers incoming clinical related calls via computer-based phone system.

  • Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician.

  • Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care.

  • Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system.

  • Utilizes several computer systems accurately and efficiently.

Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.

Computer Skills: Basic ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, epic EHR, etc.).

Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.

Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views.

Patient Education: Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families.

Patient Safety: Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves.

Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations.

Professional Practice: Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional.

Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing.



Trade or Vocational Certification

Completion of an accredited Medical Assistant program

Certifed Medical Assistant through AMerican Association of Medical Assistants

Basic Life Support

Registered Medical Assistant

One year of Medical Assisting experience required

Either CMA Certification from AAMA or Registered Medical Assistant from AMT required for CMA position within 6 months from date of hire


1 - 3 years MA Experience

Phone Triage Experience

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-33485

Profession Nursing (RN/LPN)

Speciality Nursing-Specialty Care/Other

Location HealthEast Corporate

Shift day

Hours per 2 weeks 80

Department Care Connection