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Job Information

Fairview Health Services Lead Outreach Scheduler in Saint Paul, Minnesota

Overview

The team lead is responsible for providing daily work direction to staff to achieve department and organizational objectives. Will reinforce and provide clarification of leadership expectations. The team lead has a high level of technical expertise and displays role model competency in behaviors, knowledge, communication ability and creating exceptional customer experiences while acting as the primary peer resource. In addition the team lead promotes, supports and participates in process improvement, quality initiatives, and innovation as well as actively supporting an environment of collaborative teamwork and accountability to Fairview behaviors and values.

Responsibilities/Job Description

The Team Lead position is responsible for:

  • Supporting the roles and responsibilities of its respective Patient Access team.

  • Providing daily direction, instruction and guidance to agents.

  • Assisting in daily and monthly performance reporting.

  • Assisting in the coordination of new agent recruitment/training/onboarding as well as ongoing learning/coaching.

  • Serving as the team subject matter expect for problem-solving.

  • Assisting in the development of efficient work standards.

  • Receiving requests for information.

  • Ensuring that knowledge resources are updated in a timely manner.

  • All other agent team functions and expectations.

Job Expectations:

  • Sets example of demonstrating the Fairview values of dignity, integrity, service, and compassion; recognizes those who demonstrate the values in their behaviors. Provides direct leadership to team members. Inspire and foster team commitment, pride and trust. Facilitate cooperation and motivate to meet team goals.

  • Assist with performance reporting as determined by supervisor

  • Assist in the development of work standards

  • Provides direct customer service to patients, physicians and/or co-workers. Responsible for all agent functions and departmental expectations.

  • Partners with patient/care-giver in care/decision making.

  • Communicates in a respectful manner.

  • Ensures a safe, secure environment.

  • Individualizes plan of care to meet patient needs.

  • Modifies clinical interventions based on population served

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

  • Partners with patient care giver in care/decision making.

  • Communicates in a respectful manner.

  • Ensures a safe, secure environment.

  • Individualizes plan of care to meet patient needs.

  • Modifies clinical interventions based on population served.

  • Provides patient education based on as assessment of learning needs of patient/care giver.

  • Fulfills all organizational requirements

  • Completes all required learning relevant to the role

  • Complies with all relevant laws, regulation and policies

  • Performs other duties as assigned.

Qualifications

Required

Education

  • High School Diploma or GED

Experience

  • 1-2 years in related field

Preferred

Education

  • Post Secondary Education

Experience

  • 2 years of customer service; 2 years of healthcare experience

Additional Requirements (must be obtained or completed within a period of time) :

  • Excellent public relations and computer skills.

  • Ability to multi-task

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-36621

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location HealthEast Corporate

Shift day/evening

Hours per 2 weeks 80

Department Fairview Access Outreach

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