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Fairview Health Services RN Triage Nurse Advisor in Saint Paul, Minnesota


At HealthEast, we are all called to improve the health of our neighbors and provide optimal health and well-being for our patients, our communities and ourselves. As a Triage Care Connection nurse you will provide symptom management, general health and disease information to patients using computerized programs and the audio health library. Work with individuals to manage specific objectives for health care: self-management and improved well-being. Assist members of the community affected by cancer with support and referral to HealthEast Oncology services. Perform and provides linkage to care management activities. All work will be done over the phone. Act as a preceptor for new nursing and non-nursing staff.

In accordance with the Minnesota State Board of Nursing Practice Act, the telephone nurses’ primary responsibility is to independently triage telephone calls from clients. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the clients concern. The triage nurse is expected to work closely with providers, nurses and other members of the organizations' staff by demonstrating effective communication, teaching, and negotiating skills. The telephone triage nurse is accountable for quality assessment; efficient management of care and client satisfaction, in collaboration with the health-care team and in accordance with the contracts agreed upon with non-Fairview/Healtheast owned entities and clients.

This is for .6 (48 per two weeks) day/evening 12 - 8:30, block schedule (every two weeks) and every other weekend. Benefit Eligible

Responsibilities/Job Description

Independently Triage Phone Calls

Acts in the role of patient and family advocate to assist them through the health care system.

Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.

Answers incoming clinical related calls via computer-based phone system using a high level customer focus and timely manner

Collects information regarding a callers/patients concerns, medical history and description of symptoms via the telephone using the nursing process. Uses symptom-based protocols to systematically assess and address the patients needs.

Prioritizes calls based on the urgency of the patients needs. Provides patient education via telephone. Carries out assigned nursing tasks and medical orders as delegated by providers or designee to support patient care.

Processes prescription refill requests promptly and accurately.

Documents in electronic medical records in an accurate and timely manner

Able to access MSDS software to assist employee with information regarding chemical spills, etc. in both emergent and non-emergent

Fulfills all organizational requirements -Completes all required learning relevant to the role - Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.

Fosters a culture of improvement, efficiency and innovative thinking

Performs other duties as assigned.

Focus on Customers

Maintains a customer driven professional attitude

Takes action to meet and exceeds the needs of customers

Continuously implements strategies to improve customer satisfaction

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

  • Partners with patient care giver in care/decision making.

  • Communicates in a respectful manner.

  • Ensures a safe, secure environment.

  • Individualizes plan of care to meet patient needs.

  • Modifies clinical interventions based on population served.

  • Provides patient education based on as assessment of learning needs of patient/care giver.

  • Fulfills all organizational requirements

  • Completes all required learning relevant to the role

  • Complies with all relevant laws, regulation and policies

  • Performs other duties as assigned.



  • Associate Degree in Nursing

  • 3 - 5 years experience

  • Current MN RN License

  • WI RN License (must be obtained within 120 days of hire)

  • BLS by end of orientation


  • Bachelors in Nursing

  • Triage (phone or in person) RN experience

  • Teaching, mentor or preceptor experience

  • Electronic medical records experience and strong comfort level using computers

  • Experience using multiple phone line system

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-36468

Profession Nursing (RN/LPN)

Speciality Other

Location HealthEast Corporate

Shift day/evening

Hours per 2 weeks 48

Department Care Connection