Fairview Health Services Call-Center (On Call Systems Specialist) in St Paul, Minnesota

Overview

The Customer Access Specialist has the primary responsibility of providing a friendly, knowledgeable point of initial contact for consumer inquiries for comprehensive e system resource information in an efficient and customer-service oriented manner. Fairview On Call is Fairview's vehicle to provide direct human response to all customers, including physicians, internal clinical and non-clinical department, Fairview patients and their families and the general public. Assist customers through various dedicated phone lines including but not restricted to general calls, pharmacy services, rehab services, Caregiver Assurance, and class registration. Facilitate communication and consultation aspects for physicians.

The schedule for this position will be a 3-week rotation schedule and the current schedule we are looking to fill is as follows:

  • Week One - Tuesday 9:00 am to 5:30 pm, Saturday and Sunday 7:00 am to 11:00 am

  • Week Two – Tuesday 9:00 am to 5:30 pm and Wednesday 11:00 am to 7:30 pm

  • Week Three – Monday and Tuesday 9:00 am to 5:30 pm

Responsibilities/Job Description

  • Assist all customers (internal and external) through various dedicated phone lines

  • Facilitate communication for consultation aspects for physicians through various systems

Qualifications

Required:

  • One or more years of Customer Service Experience (preferably in a busy health care or similar call center environment).

  • Proficiency with multiple computer programs.

  • Multi-tasking required.

  • Ability to problem solve, think on your feet and work under pressure without direct supervision.  

Preferred:

  • Health Care background

  • Associates or Bachelors degree

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-22590

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview offices at Energy Park

Shift day/evening

Hours per 2 weeks 32

Department Fairview Access Services