Fairview Health Services Outreach Scheduler in St Paul, Minnesota

Overview

Fairview Health Services is an award-winning nonprofit health care system with more than 21,000 employees and 2,300 aligned physicians. Based in Minneapolis, we deliver care at all stages of life and are committed to high value health-superior outcomes and an exceptional experience at a lower cost of care. Passionate, innovative employees are essential to our future as we seek to heal, discover and educate for longer, healthier lives.

Are you an effective communicator and someone who stays calm in critical situations? Come join our answering service and dispatch team and make a difference utilizing your communication skills effectively to positively impact patient’s lives.

Responsibilities/Job Description

The Outreach Scheduling and Onboarding Coordinator position is responsible for making calls out to patients for various preventative health screening and cancer screening appointments. Coordinators will also call new insurance plan members that use Fairview Networks, welcome them to the plan, review network access, and assist in patient scheduling as needed. Outreach campaigns include: preventative health screening, reattributions, onboarding new insurance members, and communicating critical imaging results to ordering providers.

Qualifications

Required

  • 1+ years in a related field.

  • Excellent public relations and computer skills.

  • Ability to handle multiple tasks at once.

  • Strong phone customer service skills.

Preferred

  • 1+ years of customer service experience.

  • 1+ years of healthcare related experience.

  • Post-secondary education.

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-28622

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview offices at Energy Park

Shift day/evening

Hours per 2 weeks 80

Department Fairview Access Outreach