Fairview Health Services Patient Services Coordinator in St Paul, Minnesota
The Durable Medical Equipment Specialist is responsible for all aspects of durable medical equipment and providing excellent customer service in a fast-paced, ever- changing, and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The Durable Medical Equipment Specialist ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The Durable Medical Equipment Specialist also performs a variety of clerical functions. This position will have a home base in our main location in St. Paul, but may be asked to float or cover other locations occasionally as the need arises.
Knowledge of applicable DME equipment and processes
Completes all order and entry functions
Demonstrates excellent customer service skills
Produces efficient and accurate orders
Records and updates patient charts accurately, communicating changes to all involved staff
Seeks out solution to conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record in Brightree
Navigate through patient medical records using EPIC
Arrange for interpreter services when appropriate
Completes insurance verification
Transfer of equipment/inventory
Answers and responds to telephones calls
Takes and leaves concise messages for patients; responds as requested
Completes clerical duties
Reviews and routes scans, faxes medical documents to necessary parties
Report professional development to supervisor
Meet weekly productivity measurements
Implements department procedures to maintain systems and records
Maintains databases, files and records on a regular basis according to established procedure
Cover different DME showroom locations in Metropolitan area as needed
Demonstrates strong communication skills
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
- Associate’s Degree or Bachelor's Degree
1-3 years in a healthcare setting
Insurance and Billing experience
Previous DME experience
Medical terminology or Healthcare background
Knowledge of all current DME items carried and billing protocols
Ability to educate patients and answer questions regarding product information and use
Ability to align payer information and billing requirements to support patient needs
Ability to answer all questions regarding equipment and insurance coverage
Transfer inventory with precise accuracy between locations using computer software
Execute all claim processing for DME orders in an accurate and timely manner
Strong knowledge of insurance coverage and current insurance guidelines
Accurately bill all equipment for patients receiving their equipment from Fairview Home Medical Equipment, according to doctor orders and insurance guidelines
Strong working knowledge of billing systems/processes
Meet daily department productivity
Ability to follow detailed instructions according to insurance regulations and guidelines
Ability to form and keep good relationships with hospital staff ordering products
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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.
Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.
Requisition ID 2018-25478
Profession Non-Clinical Support Staff
Location Fairview Home Medical Equipment
Hours per 2 weeks 80
Department Durable Medical Equipment