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Fairview Health Services Primary Care Director in St. Paul, Minnesota


This Leadership role is responsible for the oversight of operations for multiple clinic sites in the East Metro. This role manages both short-term issues and problems and long-term strategic objectives and tactics that will ensure the continuing growth and success of operations for assigned areas. Supports the value stream work and cascades it to actionable frontline improvements.

Responsibilities/Job Description

  • Supports daily operations for multiple sites. Leads improvement efforts and ensures that staff and clinicians are supported and held accountable through consistent expectations. Acts as a liaison between site leadership and system resources/partnerships.

  • Supports the frontline management system by coaching, conducting Gemba walks, and rounding on employees for continuous improvement efforts. Partners and leads improvement related activities through the business unit entity. Leader of pillar, A3s and/or kaizen events.

  • Acts as a subject matter expert in patient satisfaction data. Understands key drivers and initiates action plans to continuously improve the patient experience. Articulates and leads changes to align system efforts across key drivers.

  • Responsible for the recruitment, screening, interviewing, and selection of Manager Ambulatory - Site employees for assigned areas. Conducts employee rounding, annual performance evaluations, coaching, and performance management. Partners with system resources to ensure staff are competent. Ensures employees are orientated to the organization, business unit, site and position. Ensures a respectful and healthy work environment for a diverse work force.

  • Acts as a subject matter expert for quality and regulatory standards. Has the ability to articulate the standards into daily practices, operations, and process improvement efforts as needed.

  • Develops frontline leaders through exhibiting superior leadership and excellent communication skills while demonstrating professional examples for all to follow.

  • Responsible for developing and mentoring leaders within areas. Establishes performance standards, identification of goals and outcomes. Drives employee selection and ensures employees are orientated to the organization, business unit and position.

  • Develops and manages financial forecasts for entity. Along with senior management team, accountable for closing gap between run rate and target. Plans, directs and oversees annual budget development and ongoing management for all areas of responsibility. Manages capital project budgets.

  • Fosters a culture of improvement, efficiency and innovative thinking.

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.

  • Performs other responsibilities as needed/assigned.



Bachelor's degree in Business Administration, Healthcare Administration or related field, or equivalent combination of experience and education.

Master's degree preferred.


3 years of management in a health care related field or medical management with site experience required.

Experience with Primary Care preferred.

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-27990

Profession Executive Professional

Speciality Leadership/Management/Executive

Location Bethesda Hospital

Shift day

Hours per 2 weeks 80

Department Administration