Fairview Health Services Clinic Administrator II in Wyoming, Minnesota

Overview

The Clinic Administrator II typically has operational accountability for one or more clinic/practice locations or may be responsible for managing operations across multiple locations. This position is responsible for achieving Fairview Medical Group goals and objectives within designated areas of responsibility. Partners with the medical dyad lead in planning, implementing and directing teams to achieve excellence in employee engagement, quality, financial performance, patient experience, growth, and total cost of care. Provides direct supervision to supervisors and indirect supervision to clinic/practice staff. Collaborates with FMG leadership and other organizational leaders to achieve outcomes and operational excellence.

**This position requires travel to multiple specialty sites on a weekly basis.

Responsibilities/Job Description

People Leadership

  • Accountable for creating an effective dyad leadership team that builds a strong culture of engagement and performance excellence. Builds effective teams through performance management (team support, role modeling, ongoing communication/ feedback, committee structure and performance reviews.)

  • Actively supports the recruitment, orientation, development, and retention of supervisors and clinic/practice staff.

  • Create, inspire, implements, and maintains strategies to ensure a culture that supports high staff engagement, and embraces the mission, vision and values.

  • Establishes clear direction by setting goals, expectations, standards, and accountability. Coach and leads staff to achieve or exceed standards.

  • Establishes an environment that promotes an interdisciplinary, collaborative approach in delivery of care and programs by engaging leaders, providers and staff. Builds alignment and commitment within and across functions to achieve common goals.

  • Establishes and maintains an effective system of communication throughout the dyad. Ensures that methods are in place to provide employees with relevant, timely and appropriate information.

  • Surfaces and resolves conflicts in a timely and constructive manner.

  • Involves HR in staff issues and concerns as appropriateEnsures effective and proactive management of clinic operations. Develops and implements programs, processes, and best practices to optimize patient care and ensure maximum operational efficiency, service and patient experience. Creates a culture of continuous improvement, and leads the change process using performance improvement methods.

  • Business Leadership

  • Assures operational goals and objectives are obtained through the planning, implementing and directing of programs, procedures, systems and support personnel.

  • Uses data to analyze, forecast, plan, and direct clinic operations. Recommend and implements necessary changes to improve the care, quality, patient service, and operational efficiency.

  • Uses quality improvement tools and techniques to assess workflow issues and make process improvements

  • Participates in the annual budgeting process, monitors the financial performance of the clinics and initiates corrections as necessary; acts as good stewards of resources.

  • Effectively organizes meeting structures and communication tools to achieve goals and objectives.

  • Assures revenue cycle policies and procedures (patient check-in, co-pay collection, charge entry and A/R) are followed.

  • Collaborates with system resources to ensure facilities and equipment are effectively maintained.

  • Manages the staffing plan for the sites.

Strategic

  • Supports Fairview’s mission, vision and values. Collaborates with senior leaders and other partners (marketing, business development, etc.) to develop and execute short and long term goals to ensure growth and operating performance.

  • Leads clinic operations in support of Fairview and FMG strategic direction

  • Actively champions the needs and goals of the organization

  • Researches, develops and implements new programs and services

  • Represents clinic in external relationships as assigned

  • Participates in long range planning activities for dyad or as a part of Practice Council

Functional

  • Executes management tasks in an accurate and timely manner.

  • Ensures compliance with all regulatory requirements and federal, state and local laws. Monitors and ensure all care team members are current on mandatory requirements

  • Ensures knowledge and compliance to FMG and Fairview policies and procedures

  • Formal contact for patient concerns/complaints

  • Participates in medical group and/or organizational committees, meetings and/or projects as assigned

  • Maintains strong working knowledge applications and systems used at Fairview.

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

  • Partners with patient care giver in care/decision making.

  • Communicates in a respective manner.

  • Ensures a safe, secure environment.

  • Individualizes plan of care to meet patient needs.

  • Modifies clinical interventions based on population served.

  • Provides patient education based on as assessment of learning needs of patient/care giver.

  • Fulfills all organizational requirements

  • Completes all required learning relevant to the role

  • Complies with all relevant laws, regulation and policies

  • Performs other duties as assigned.

Qualifications

Minimum Qualifications to Fulfill Job Responsibilities:

  • Ability to lead change

  • Demonstrated coaching and mentoring skills

  • Strong interpersonal skills. Ability to balance the needs and perspectives of multiple constituencies and assist groups in decision making.

  • Collaborative work style

  • Strong communication skills, including verbal and written

  • Independent decision making

Required

  • Bachelors degree in healthcare, business or a related field

  • Minimum five years of administrative or operations management experience in health care.

Preferred

  • Masters degree in healthcare, business or a related field

  • Previous clinic management experience

  • Budget accountability, leading teams and supervising staff

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-25915

Profession Non-Clinical Professional

Speciality Leadership/Management/Executive

Location Fairview Lakes Medical Center

Shift day

Hours per 2 weeks 80

Department Administration